Technical Support Channels

  • 1 hour ticket response time
  • A One–Hour Ticket Response Guarantee

  • All your help requests will be attended to in maximum one hour after the ticket or e–mail is received. If your issue calls for additional assistance from an admin, we will direct the ticket or the e–mail to the person in charge, right away and will leave a note to inform you that more time will be required for arriving at a solution. If you take advantage of the Administration Services package, all of the tasks included there will be executed whenever you wish.

  • Top quality support service
  • A Top–Quality Customer Support Service

  • Our customer support team will be online for you 24–7–365 if you require assistance working with the Online Control Panel or with any of the apps that we have pre–installed on your behalf on the dedicated server. What is more if you require assistance with all the standard admin tasks on your dedicated server, you can have a glance at the Administration Services package, that includes backup hard disk storage space, Operating System updates every week, software installation and troubleshooting services, server monitoring and restarting procedures, etcetera.

  • Intuitive help center
  • A User–Friendly Help Section

  • We have provided the Online Control Panel with an elaborate knowledgebase, which features detailed explanations of its features and functionalities. Besides, we have created in–depth video tutorials that will further explain to you how to carry out a specific action or solve a regularly experienced issue. The help articles and the tutorial videos are readily accessible from every section of the Online Control Panel through the Help and Videos buttons located in the upper right corner.