If you ever face a problem with your website and are incapable of solving it yourself, ask the hosting provider’s customer support staff to help you get the site back online. A speedy solution would be the best-case scenario, but a lot of companies answer within 24 hours and even more, particularly if you are doing business with a reseller. Even if your problem can be solved quickly, your site may not function properly or may not be accessible at all for a lengthy stretch of time, so you may lose prospective customers because it’s very unlikely that anybody will be inclined to revisit a website that’s inoperative. Speaking of which, you need to make sure not only that you can get in touch with your web hosting company, but also that they can answer and help you in a well-timed fashion. If an application update does not proceed as planned or you erase something unintentionally, for instance, the website should be fixed speedily so as to avoid lengthened inaccessibility.

One-Hour Response Guarantee in Cloud Hosting

In case you’re using one of our cloud services and you have an enquiry or stumble upon a certain obstacle, you can get in touch with us 24x7 by opening a ticket or by sending an e-mail and we will make sure that you obtain an answer within the hour. If the issue can be resolved, we will do it before we get back to you, while in case there’s something that you have to do on your end, we’ll give you all the required info – what settings to check, what possible solutions to try out, etc. Typically, you will obtain a response within maximum 30 minutes, which means that waiting around for hours on end or even for more than one day to receive help is something unthinkable. Our sixty-minute response time guarantee is valid for any inquiry that you may have – billing, general or technical.