There are a handful of ways in which you can get in touch with the hosting company whose services you are using, but the one that you’ll invariably find no matter which company you select is a support ticket system. It is the least complicated correspondence channel for several reasons. In the event that no technical support team member is free at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will invariably hit home. Moreover, you can copy and paste large bits of information without the need to worry about typing errors, and if a certain issue needs more time to be fixed or a number of replies have to be exchanged, all the info will be in the same place, so either party can always see the comments supplied by the other one. The negative side of using tickets to get in touch with your hosting provider is that they are typically separate from the hosting platform, so if you need to provide info or to adhere to directions, you’ll have to use at least two separate admin dashboards and this number may grow if you would like to administer multiple domains. Also, a lot of web hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst awaiting a reply.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our cloud services isn’t separate from the web hosting account. It is included in our all-in-one Hepsia hosting Control Panel and you’ll be able to visit it at any particular time with only a couple of clicks, without needing to leave your web hosting account. The ticketing system features a quick-search box, which will help you find any support ticket that you have already sent, in case you need it. Also, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can find out how to fix a specific issue even before you submit a ticket. The ticket response time is no more than 1 hour, so you can get quick assistance at any specific time and if our customer care team advises you to do something inside your account, you can do it straight away without leaving the Control Panel.